You Can’t Have Great Customer Experience without Great Employee Experience

Companies are investing millions to improve customer experience (CX). They think it’s the best way (sometimes the only way) to attract and retain customers in a competitive market. But I’ve worked with hundreds of CX teams over the last 12 years and noticed a problem – HR is rarely part of the conversation. You can’t have great customer experience without great employee experience (EX), at least not for long. There’s a reason the brands people love to buy from – USAA, Wegman’s, Salesforce, Southwest – are the same ones they love to work for. As restaurant mogul Danny Meyer says: “You can’t expect people to care for others if they don’t feel cared for themselves.”

It’s Possible to Help Employees Chase Their Dreams without Losing them

By Kelly Poulson Chase your Dreams. Follow your Passion. Find your Calling. These ideas are all out there in the world, floating around in society for our employees to see, hear, read and quite frankly, feel overwhelmed by. It’s no wonder that many of our employees aren’t necessarily feeling as engaged as they could be at the office. They think they need to quit their full-time gig and double-down on their passion to be truly happy. They are waiting for a magical career fairy to appear to them and grant wishes. Acknowledging that this type of messaging is out there and impacting expectations doesn’t mean that it’s all doom and gloom when it comes to employee engagement and that we need to simply adopt an “it is what it is” mentality. Embracing their passions while sinking their teeth in at the office is possible for employees. There are many ways the employee experience can be enhanced or evolve around this that might not be as heavy a lift as we think. Let’s explore a few, shall we?

Fascinating Employee Engagement Trends We’ve Seen This Year

[vc_row row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" css_animation=""][vc_column][vc_column_text]By David Mizne According to Bersin by Deloitte, “Employee engagement has become the top issue on the minds of business leaders, directing us to an entirely new model of management.” But what does employee engagement even mean? Few business buzzwords are more ubiquitous, yet the exact definition of employee engagement remains elusive. This becomes even more problematic when you consider Gallup’s seemingly ambiguous subcategories of not engagedand actively disengaged.

5 Things the Modern Worker Looks for in Talent Development

BY CHARLES COY A new wave of employees is reshaping today's workforce. Members of Generation Z are starting their careers, and millennials now make up more than one-third of U.S. workers—a majority that is expected to rise to 75% by 2025. This means that workplace priorities and expectations are shifting as older generations become the minority. When it comes to learning and development, younger generations have a different outlook and set of priorities than those who have come before them. With the internet at their fingertips, both Gen Z and millennials have grown up with the ability to learn at the click of a button, so it should come as no surprise that on-demand learning is a priority for them at work as well.

Desperate Times Call for Smarter Hiring Measures

By Caitlin Shostak The labor pinch is real, with almost half of all US employers stating they can’t find the workers they need. While some companies can wait out the scarcity of candidates in relative comfort, those in light industrial markets are feeling the pain. For...